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FAQS

Please get in touch at hello@soundbites.com if you can’t find the answer to your question below. 

What is your shipping policy?

We ship free within the US using ground shipping. We ship to some international destinations. The full list of shipping destinations is on our Shipping Policy Page.

What is your cancellation and refund policy?

If your product has been damaged during transit we can make arrangements to have your order refilled. You can cancel, pause or modify your subscription at any time by visiting your Soundbites subscription management account. For our full returns policy please visit the Cancellation & Refunds Policy page or email hello@soundbites.com if you have any unanswered questions. 

Do you have a special program for veterans?

Yes. Hearing damage and tinnitus are the two most common disabilities among veterans. We offer Soundbites at a lower price to veterans, and also to military personnel and first responders. Veterans, please use your VBA number to activate your discount code on the Military, Veterans & First Responders verification page.

Will Soundbites bring back my hearing?

No. Soundbites will not bring back hearing you have lost. Restoring hearing requires regenerating hearing cells. Hearing cells in humans do not regenerate. Soundbites does not restore hearing or grow new hearing cells. Although research is ongoing, medical science does not  offer those possibilities at the moment. 

I can't swallow capsules, can I still use Soundbites?

Yes. If you have difficulty swallowing capsules, we suggest carefully snipping open the softgel and squeezing the contents into food, like yogurt (the formula doesn’t mix into water). This has no effect on potency. 

What does Soundbites do?

Soundbites is designed to help you keep the hearing you have by doing two things at once. Soundbites provides a patented combination of the precise antioxidant micronutrients inner ear cells need to help neutralize the excess free radicals that damage hearing cells, and a mineral that promotes inner ear blood flow, blocking the ‘choke-and-release’ damage caused by the vasoconstrictor isoprostane 8-iso prostaglandin F2a. Together, the formulation maintains normal auditory function. 

Will I experience a difference in my hearing? How can I tell it’s working?

Hearing function is affected by a wide variety of factors including your age, genetics, lifestyle and life quality like nutrition. At any age, Soundbites helps your hearing cells work the way they’re supposed to work, free of oxidative stress that compromises normal auditory function and damages hearing. To tell if Soundbites is working, we suggest taking it daily for at least 4 weeks, then stop for two weeks and see if you notice differences. We suggest this test because differences, if any, will likely be gradual, and you may not notice them until after you stop. 

We know Soundbites helps eliminate inner ear oxidative stress and maintain good inner ear blood flow so your hearing cells stay healthy and function normally. 

You may perceive differences that accompany reduction of oxidative stress in a shorter time if your ears are under a high degree of oxidative stress, but we cannot claim you will perceive any differences in your hearing or tinnitus symptoms, or improvement in your hearing acuity. 

What if I wear hearing aids or have cochlear implants?

Hearing aids of all types and cochlear implants amplify sound for those with mild to profound hearing disability. Soundbites helps maintain normal auditory function of hearing cells, regardless of how sound gets to your inner ear, or the level of your hearing impairment or disability.

If you rely on these devices, your clinician likely administers hearing tests using pure tone audiometry to help calibrate your device.  Please tell your physician or audiologist that you are using Soundbites, and start reviewing your audiograms to assess measurable effects over time on your hearing profile and preservation of your residual hearing that may be due to taking Soundbites. Scientific and medical information is available to clinicians upon request. Contact clinicians@soundbites.com

I use noise cancelling earbuds because I’m really aware of hearing damage from world noise. Should I be using Soundbites too?

You’re right to be concerned. World noise is a major contributor to hearing loss, and the problem is increasing rapidly. Noise cancellation technologies can be very effective at reducing or blocking damaging noise levels. We encourage all hearing protection devices in addition to Soundbites because Soundbites works when not you’re wearing hearing protection and it provides an extra cushion of safety when you are. Soundbites is not intended to replace hearing protection devices, nor is it intended as a free pass to take risks with your hearing. 

Is there a connection between hearing loss from aging and hearing loss from exposure to intense sound and noise?

Yes. The root cause of age-related hearing loss and noise-induced hearing loss is the same: oxidative stress caused by excess inner ear free radicals. Hearing cells tend to produce additional free radicals as they age, moreso when they are damaged. Conventional wisdom is that age-related hearing loss happens to older people, but that is not accurate. Age related hearing loss can happen at any age, mainly because of the exposure to intense levels of sound and noise, which also accelerates hearing loss. An estimated 12.5% of children and adolescents aged 6–19 years (approximately 5.2 million) have suffered permanent damage to their hearing from excessive exposure to noise (US Centers for Disease Control and Prevention). 

What if I wear hearing aids or have cochlear implants?

Hearing aids, cochlear implant devices, earbuds and headphones are electronic devices that amplify sound in the ear. These devices have become a permanent part of modern life. All can create inner ear oxidative stress by placing extra energy demands on inner ear hearing cells.

When do I take Soundbites?

Take Soundbites any time of the day that works for you. Noise induced hearing loss – hearing loss caused by world noise – is the fastest growing cause of hearing loss. We suggest taking Soundbites daily as part of your regular healthcare routine if you are persistently exposed to noise in your work environment, if you live with world noise, if you use earbuds or headphones in loud environments, or if you are simply concerned about keeping the hearing you have, regardless of your age. Think of Soundbites as preventive care for your hearing much like toothpaste is preventive care against cavities.

If you choose to take Soundbites infrequently, we suggest taking before you are exposed to loud noise in environments such as entertainment venues, live sports venues, during airline travel, or when working with loud power tools or sporting equipment. 

If you forget to take Soundbites in advance, take Soundbites as soon as possible after exposure, and continue for at least three days to help your hearing cells recover.

Is it safe?

Yes. The ingredients in Soundbites are classified by the FDA as Generally Regarded as Safe (GRAS). The safety of micronutrient supplements – vitamins and minerals – has been researched since the first vitamins were discovered about 100 years ago. Soundbites softgel capsules are suitable for ages 9 and up.

Heavy smokers should consult their physician before taking antioxidants, including vitamin E.

Young children need a lower dose, which we have developed for physicians treating children with clinical indications of free radical-induced hearing impairment. 

I take vitamins already. Will that do the trick?

It depends on what you take. Many people already take antioxidant vitamin supplements to help eliminate oxidative stress. Soundbites is scientifically validated to deliver the exact antioxidants and vasodilator mineral that inner ear cells need to relieve the oxidative stress that damages hearing and causes hearing loss.The dose is higher than what is available in most multivitamin supplements, but still within the safe upper limit of daily intake, even if you already take a multivitamin supplement.

Is Soundbites a drug?

No. Soundbites is a nutritional supplement. It is not a drug. Soundbites does not require a medical prescription nor side-effect monitoring. 

I use earbuds and headphones. Am I hurting my hearing?  Should I use Soundbites? 

It’s difficult to know. Consumer tech for sound level monitoring is just starting to appear, but it’s virtually impossible for most people to know if the combination of listening time and volume are within safe limits. You may want to consider using Soundbites if you use any personal listening device for long periods or at loud volumes, including earbuds, headphones, even hearing aids or cochlear implants. But please think of Soundbites as preventive care insurance and not as a free pass to take risks by turning up the volume. ​

Will there be other preventive treatments?

Many pharmaceuticals are in development. None are on the market yet. If and when they become available, they will require prescription and physician monitoring of side effects. At least some may require physician procedures. 

Is it normal that I’m losing my hearing as I get older? Is it related to hearing damage from listening to loud music when I was younger?

Age-related hearing loss (ARHL) is part of aging. However, ARHL and noise-induced hearing loss, or NIHL, are linked. Listening to loud music contributes to noise-induced hearing loss, and NIHL contributes between 25% and 50% of the burden of ARHL. In other words, NIHL speeds up ARHL and contributes to making it worse. But listening to loud music is not the only cause of NIHL. World noise is also a big contributor.

Urban environments are increasingly noisy with a rapidly increasing percentage of the world’s population living in them, and hearing loss is already happening to more people earlier in life. 

In 1800, only 3 percent of the world’s population lived in urban centers. By 1900, almost 14 percent lived in urban centers, 30 percent by 1950. In 2008, for the first time, the world’s population was evenly split between urban and rural areas. More developed nations were about 74 percent urban. Now urbanization is occurring more rapidly in many less developed countries.

It is expected that 70 percent of the world population will be urban by 2050, and most urban growth will occur in less developed countries. All of this means that an increasing percentage of the world’s population will suffer hearing loss in the coming years and decades.